Complaints

Robson Scott provides its services in a transparent manner.

However, it’s not uncommon within insolvency for complaints to arise because of an incomplete understanding of the legislation under which insolvency office holders are required to act.

 

In many cases, actions or outcomes that are obvious to insolvency practitioners may be seen as wrong or unfair by complainants, as the duties of the office holder may be misunderstood.

 

Prior to any complaint being made, if you wish to discuss your case in detail with another member of staff other than your case administrator, we’ll be happy to facilitate this.

 

If you’re still unhappy about the conduct of your case, one of our insolvency practitioners, or one of our employees, your complaint should be made in writing to: Mr Eamonn Wall, Complaints Officer, Robson Scott Associates, 49 Duke Street, Darlington, County Durham, DL3 7SD.

 

Your complaint will be acknowledged and a full response made in writing to you within 14 days.

 

If you remain dissatisfied, you should contact the regulatory body in charge of complaints – the Insolvency Service – as listed below:-

 

IP Complaints

Insolvency Service

3rd Floor

1 City Walk

Leeds

LS11 9DA

E-mail: ip.complaints@insolvency.gsi.gov.uk